Continuous Quality Improvement

Ruth Rales Jewish Family Service’ Continuous Quality Improvement Plan, includes the following components to determine the viability of introducing, sustaining, and/or improving the agency’s programs and services:

1.    Development and evaluation of outcomes for each program/service.

2.    Consumer Satisfaction Evaluation Questionnaires.

3.    Financial assessment of each program/service to determine how much of a cost center each service is and evaluation of its performance in comparison with previous years.

4.    Priority within the strategic plan.

5.    Assessment of staffing for each program/service, including but not limited to the number of clients per professional, supervisor to worker ratio and ongoing and updating of professional skills through training programs and conferences.

6.    Review of case records by supervisors to determine the qualitative aspects of service including how well the various care plans are developed and implemented.

RRJFS distributes evaluation forms to clinical and case management clients during their time receiving services, and again as they end their services.  

Outcome statistics are tabulated on active clients’ evaluation of how much better they are coping since receiving services and their satisfaction with their therapist or case manager. Upon completion of treatment, statistics are collected from both the therapist and the client on their evaluation of improvement in handling problems or improvement in their situation.